The support you need, when you need it
Resolve your issue quickly with the industry’s leading support team.
Consult with experts who combine advanced degrees with deep industry experience.
Your time is valuable. Get results quickly — often in less than a day.
Get the right answer the first time, so you can get back to work.
No matter where you are, we’re always there to answer your questions.
Protect your PI System investment with the software reliance program
Keep your system running in peak condition
Our software reliance program protects your PI System investment, ensuring you always have the latest product updates, patches, and support resources. We are constantly investing in product development, keeping our software current to meet changing market needs.
Get software upgrades on your schedule
Customers running older versions of the PI System can count on our support. And when you’re ready to upgrade, we’ll help identify the best migration path for your objectives. Upgrade on your own terms.
Go to one central place to address all your needs
Whether you are a PI System novice or a veteran, our easy-to-use customer portal offers self-service help at the touch of a button.
Stay up-to-date on all the latest patches, releases, and security news. Create technical support tickets. Search our knowledge base. See all your previous customer inquiries and case history.
Our technical support experts live and breathe OT
We know your operations probably don’t shut down at 5:00 pm, so we’re here, by phone or online, 24 hours a day, seven days a week, 365 days a year.
Forget about transfer call runarounds. While we’re working on your issue, you’ll have one point of contact until it’s resolved.
Get help from experts with advanced degrees and decades of experience
Our technical support specialists are a triple threat: most have advanced degrees, deep expertise with the PI System, and industry experience with operational software. But we are much more than our resumes. Our mission is to help you succeed. We prepare you, guide you, and work hand-in-hand to resolve any issues.
Testimonials from your peers
Your peers give us a 94% satisfaction rating. Our customers value exceptional support from exceptional people.
Comprehensive, localized, round-the-clock support
With offices around the globe, we’re ready to help wherever you are, whenever you need it. Our engineers are here to provide expert advice. We also have friendly customer service teams to efficiently handle any non-technical requests, such as order questions.