Our customer success managers are invested in your success

Think of your Customer Success Manager (CSM) as your personal PI System concierge: here to understand what success means to you, and help you achieve it

  • We listen and learn first

    Your CSM will take the time to learn about your business, understand your goals, and discover opportunities for efficiencies.

  • Tailor a plan

    We partner with you to build an annual plan, with clear next steps to meet your goals.

  • Cherry-pick the right resources

    We’re part of a big company with vast resources. We select training, peer examples, best practices, workshops, and other tools that are just right for your unique needs.

  • Grow your success

    We monitor your program continuously, helping you head off challenges and identify new opportunities to realize value.
osisoft employees looking up

Experience matters

We’ve been helping companies drive operational intelligence for over 40 years.

  • Knowledgeable industry experts

    We know what it takes to drive change in your industry.  Tap into tried-and-true best practices developed by industry leaders. 

  • In-depth experience with PI System software

    After over 21,000 successful installations, we know a thing or two about how to set you up for success.

  • Dedicated support

    Our CSMs help keep your projects on track, helping you identify roadblocks before they happen.

We’re not happy unless you are

We understand the challenges you face in your business. And we’re passionate about helping you navigate through them. Whenever you have a question you can’t find the answer to, reach out. We care deeply about helping you succeed. We’ll prepare you, guide you, and work hand-in-hand with you to resolve any issues that come up.

Mohamed Aldalhan, Customer success manager
Mohamed Aldalhan,

CSM, Bahrain

Laurie, Customer success manager
Laurie Dieffenbach,

Ph.D. in educational communication and technology

Christian Leroux, customer success manager
Christian Leroux,

B.E.E / M.Eng. automation and process control

Partner with your CSM to maximize the value of PI System across your business 

For larger enterprises, your customer success manager is also your ambassador for the most comprehensive suite of products and services we offer: the enterprise program. 

Available through a special enterprise agreement (EA), this program allows your corporate headquarters and distributed facilities to benefit from:

Customer testimonials

How can we help you?

We’ve been delivering reliable data for over 40 years. In fact, 24 of our first 25 customers still use our platform. Let us know how we can help you.

©2021 OSIsoft, LLC