Our support teams help you achieve lasting success

From onboarding and training to technical support, we’re here to help you deliver your goals. Your success is our success.

That's why one in three of us are wholly focused on customer services and support.

Our customer success managers are there for you

Customers tell us we’re more than a software company: we’re partners for the long haul. Our CSMs get to know your needs, create a tailored plan, and help you start generating ROI from day one.

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Round-the-clock support

Operations don’t sign off after 5, and neither do we. We’re here 24/7, 365 days a year.

Our product support engineers answer product questions and untangle tough technical challenges. Our customer service team efficiently handles your order requests. There are plenty of self-serve options, too.

Degreed engineers who understand OT

We’re here for you starting day one with installation support from our professional services team. As your needs grow, our success services system engineers can help with deep-dive technical workshops and architecture designs.

Want to be a power user?

We offer training workshops, in-person and online classes, and a wealth of digital resources in multiple languages. Get answers to your questions and learn in the style you prefer.

Here for you through COVID-19

We continue to partner closely with our customers in safety during the pandemic. In adherence to local guidelines, we are working remotely in many cases but our support, account management, learning and all other teams remain fully staffed and ready to help. Our internal technology and communications network is 100% operational, enabling us to work virtually without disrupting service to our global community.

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Let’s work together

We’ve been delivering reliable data for over 40 years. In fact, 24 of our first 25 customers still use our platform. Let us know how we can help you.

©2021 OSIsoft, LLC