Today’s world economy and geopolitics are driving many companies to pursue Operational Excellence as a means of survival. As demonstrated by years of mediocre results from large-scale ERP implementations, Operational Excellence is not achieved by installing bolt-on technology or third-party business processes. Very few "big bang" technology rollouts have lived up to their early promise. This is clearly not the way to go.
Operational Excellence is achieved by empowering people to make better decisions using information which enhances their natural work behavior. If every person in the organization is given the right information at the right time, driven by real-time events in the context of the goals of the organization, and presented in a form that empowers them to use their judgment, they will make better decisions and take more intelligent actions. When this process is continuously repeated, the individual is clearly on a continuous improvement path, and the organization is on the path to Operational Excellence.
Technology cannot hope to impose behavior on people, but it can provide the enabling architecture and right-time access to real-time events and data, and the tools to transform them into useful information. RtPM is a software platform that puts people at the center of a company’s Operational Excellence program. After all, it is the people of a company that drive continuous improvements, not technology.