In today’s process industries, there are few managers who are not familiar with management information systems or technicians who are not at ease with real-time process control. From its inception, the PI System opened up the possibilities to bring real-time process data into the management information arena. This enabled corporations to optimize their processes, reduce costs and increase profits. Identifying Key Performance Indicators (KPIs), using PI to monitor them and thereafter enable action to positively influence them is, by far, the biggest benefit of PI. This presentation seeks to demonstrate the effective implementation of KPIs to the significant benefit of business through examining several case studies and examples. It will also show how the cross industry expertise of Value Added Resellers brings a much wider perspective compared to that of a pure in house PI implementation. Finally, the presentation will also discuss the benefits and implementation of KPI’s in the execution of support and management contracts and how they can be used to benefit both end user and managing contractor alike.