Don Smith is the Vice President of Customer Support. Don's role includes global coordination of all support activities as well as all aspects of support operations provided by OSIsoft, LLC He is responsible for the areas of technical and enterprise support services including remote management, Network Operation Centre (NOC) operation, development, maintenance and integration, Field Service and the Centre of Excellence for PI System best practices as well as all Training products and services. Don joined OSIsoft as the second employee in 1981 and has participated in many aspects of the development of OSIsoft products and services throughout the company's 25 year history. He has a B.S. Degree in Electrical Engineering from the University of Texas. Prior to OSIsoft Don held positions in plant construction, operations, and software design for Alcoa Refining and Chemicals Division. His hobbies include jogging, diving, and sailing. He is known by many for using the PI System to manage and analyze his marine aquarium since 1996.