2015 - Regional Seminar - Denver
Improving Business Processes through Operational Intelligence in the Water Industry
(Note: this presentation recording is joined in progress at slide 3.) Colorado Springs Utilities provides clean, safe drinking water to nearly 500,000 people across 2,700 miles of water mains across Colorado. Public health is paramount. The Water Quality Assurance team in Laboratory Services at Colorado Springs Utilities protects public health and the environment by providing technical, scientific and regulatory support. As the customer service base expands, so do the challenges of effectively managing water quality. The team faces managing water infrastructure system expansion with fewer resources as budgetary challenges prevent additional hiring. In addition, obsolete systems, enterprise integration issues, data discrepancy, redundancy, and data sharing issues contribute to operational inefficiencies. OSIsoft and the PI System were sought out to overcome these obstacles.
This presentation discusses how PI Notifications and other technologies have helped us reduce operational costs by reducing costly repairs associated with water quality critical infrastructure failures, improved data turnaround times, improved business processes and ultimately revolutionized methods of business for us at Colorado Springs Utilities.
Colorado Springs Utilities
Jeannette Ortiz is a Systems and Database Lead at Colorado Springs Utilities. In this role, she is known as a solutions-oriented Systems Administrator and Systems Integrator. She leads a team that is responsible for managing several Operations platforms and applications such as the PI System, Plant Vibration & Condition Monitoring, ODR-Operator Driven Reliability and Stackvision Emissions Systems and their integrations. She also provides instruction and direction to other IT employees in the areas of industrial IT and instrumentation integrations, system administration and software development and system configurations. She has been in IT for 15 years, at Colorado Springs Utilities for 23 years and has a Bachelor's degree in Management Information Systems at Colorado Tech.
Colorado Springs Utilities
David Mora is an Environmental Scientist Lead and Supervisor of Water Quality Assurance in the Laboratory Services Section at Colorado Springs Utilities. His responsibilities include providing water quality technical support, serving as a liaison between water and wastewater operations, environmental health, safety and regulatory agencies. David and his talented team are tasked with monitoring the water quality of seven watersheds and miles of raw water pipeline that stretch across the state of Colorado from the Western Slope, across the Continental Divide to the community of Colorado Springs located at the foothills of the majestic mountain of Pikes Peak. David has a Master of Science in System Engineering (MSSE) from Colorado Technical University and a Bachelor of Science in Business Administration (BSBA), Management and Finance from Regis University. David holds Colorado Water and Wastewater Facility Operator Certifications, and Academic Certification in Project Management and Advanced System Engineering. Having been with Colorado Springs Utilities for 16 years, along with his education, David has developed an expertise in business management, project and system engineering disciplines, regulatory, environmental, and operational procedures.