City West Water is a Victorian State Government owned urban water and sewage services retailer, supplying water and sewerage services to the CBD of Melbourne and Western suburbs. It has a 580 km2 service area, population of 850,000, 320,000 residential customers, and 35,000 non-residential customers. It is the smallest of 3 Melbourne state owned retailers, with a clearly defined customer base and supply area. The 90 GL of potable water, supplied annually, is purchased wholesale from Melbourne Water which manages the water catchments, dams, and desalination plant. Income derived from water supply and sewage collection funds the maintenance of the water assets and administration costs of supply. Remaining funds are paid to the State Government as a dividend payment.
City West Water has, over the last 4 years embarked upon a major refresh of our core systems, all of which were approaching or had reached end-of- life. This systems refresh had, as one of its core components, a replacement of our Enterprise SCADA system. The capabilities delivered by the PI System gave us the ability to deliver some significant benefits from our new systems namely:
- Provide tools that are easy to use to the engineers so they can interrogate, postulate, and innovate.
- Monitor the water supply in real time.
- Provide a clear view over our Non- Revenue Water.
- Easily present data graphically to highlight issues and opportunities in our supply network.
Steve McCormack joined Melbourne's City West Water in 2010, bringing with him over 25 years of experience covering all areas of IT where he focused his passion for technology on the application of sound delivery capabilities for improving business. After years of working in financial services, McCormack 's was introduced to the water industry in 2010 where he is managing and insourcing a diverse team covering all technology services including SCADA. McCormack began working with the PI System following the successful implementation of a new Enterprise SCADA system where the PI System is providing a platform to deliver some key benefits aligned with the SCADA program and the IT Strategy.