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The PI System Helps Sabesp Manage and Operate Drinking Water Supply In Greater São Paulo Area
In 2015, the São Paulo region of Brazil faced a massive water crisis that left many of the area’s largest reservoirs nearly bone dry. Sabesp, a Brazilian water and waste management company owned by the state of São Paulo, manages the water distribution and sewage collection and treatment for over half the cities in the state. During the crisis, customers overwhelmed Sabesp's call centers, demanding information about water supply and water levels in the reservoirs. The volume of customer inquiries crowded out crucial communications about operations as Sabesp scrambled to maintain service. Following the crisis, Sabesp partnered with Stefanini, a Brazillian data processing and consulting firm, to develop a stable and reliable environment using the PI System to better manage their operations. “We make daily efforts to minimize water shortage. Because Sabesp understands that regularity in water supply increases people's life quality and health,” said Silvana Franco, Manager of Supply Control at Sabesp, during PI World San Francisco 2019.