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OSIsoft Brings PI System to Amazon Web Services
What We Do
January 22, 2015
Searchable Self-service Videos Enable Efficient Learning On-Demand
San Leandro, CA - January 22, 2015 - OSIsoft is a customer-value driven company. Over 28% of the company's employees are dedicated to supporting customers through their journey to operational intelligence with the real-time enterprise data infrastructure - the PI System. The goal is to allow anyone with curiosity to learn via self-service resources at any time and start contributing immediately with the knowledge gained.
OSIsoft support services are designed to offer customers a freedom of choice for engaging in learning and support channels. Access to a global distribution of highly trained and experienced OSIsoft employee experts, a vast library of online materials such as manuals, educational videos and product downloads, and also an online community for crowd-sourcing solutions are available for 24-7, 365 support.
All learning videos are short topic, bite sized bits of information that span installation, product use, overviews of various parts of the PI System, and user persona stories. They can be viewed on any device with any form factor and any operating system. Customers can also interact with OSIsoft staff and other fellow PI System users by posting questions and comments using YouTube's standard comments feature.
This approach to services and learning has been widely accepted by customers. OSIsoft's learning videos on YouTube are viewed over 5000 times per week and customer satisfaction ratings for support consistently exceed 90%.
“OSIsoft is constantly seeking new ways to empower customers with the latest tools and technologies that make them more productive”, said Steve Nye, VP of Customer Support Services at OSIsoft. “A few years ago we realized that online learning had the potential to be a significant game-changer in the field of education. After some research our Learning Department decided to take advantage of the proven and most popular video delivery infrastructure - YouTube. This decision has been validated by customers with the 1 million cumulative views reached last week.”
To learn more about OSIsoft's learning channels and programs, please visit learning.osisoft.com .
Contact: Kellie Vahlsing, OSIsoft, LLC
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