• Support for EA Hero

    Support for Enterprise Agreement (EA) Program Customers

    A collaborative partnership to advance your business objectives

    The enhanced value you derive from an Enterprise Agreement license comes not only from expanded PI System™ implementation, but also from an advanced partnership that provides access to best-in-class technical support, program management of the PI System and enterprise deployment, 24/7 remote PI System monitoring and long-range architectural and strategic planning.
  • EA Program Support Services: How our engineers help your team succeed

    Enjoy access to expert OSIsoft engineers with years of enterprise experience in both our industry and yours. They'll work with you in a number of important ways:


  • Enterprise Program Manager (EPM): Your OSIsoft advisor

    As an Enterprise Agreement customer, you'll benefit from the ongoing collaboration of an assigned OSIsoft program manager. He or she will work with your organization on the rollout of your PI System Data Infrastructure, with a focus on implementation of your most critical initiatives. Your EPM will create an annual road map and oversee implementation to optimize the value of your PI System deployment - ensuring that you receive value today and value tomorrow.

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  • Access to Center of Excellence (CoE) Experts: Dedicated team of advisors

    OSIsoft's group of CoE experts provide strategic advisory services for Enterprise Agreement customers based on years of enterprise experience deploying the PI System. A team of PI System experts - engineers carefully selected to match your industry and company profile - will work alongside your team to develop a detailed enterprise architecture, laying the groundwork for best practices and achieving priority business initiatives

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  • Managed PI: We help keep your PI System running in peak condition

    A significant benefit of being an EA customer is Managed PI. Managed PI shifts the daily monitoring and oversight of your PI System operation to our Network Operations Center (NOC). By installing software agents on your PI System servers and monitoring them remotely 24/7, our NOC team can anticipate problems and solve them proactively - promoting continuous operational uptime and freeing your team for more critical work. 

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