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Business Challenge
Massachusetts Water Resource Authority (MWRA) was under pressure to provide clear, frequent reports to the EPA on a monthly, quarterly, and annual basis. The 10-page reports used to take one person several full days to complete.
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Implementation
MWRA used DataLink to pull data into Microsoft Excel and create easy-to-read reports. Anyone at the plant can now access the reports via e-mail, the Intranet, or for a few supervisors, in hard copy.
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Customer Result/Benefit
The time to complete required local, state and federal reports is now a fraction of the time previously required; for example, some reports that formerly took three days to prepare now take three seconds. The EPA and other agencies value MWRA's accurate reporting, which has improved public confidence in the Boston Harbor Project.
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