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OSIsoft and Microsoft offer enterprise manufacturers and utilities a real-time data and events infrastructure on a trusted platform that can dynamically support ongoing business needs. By providing greater visibility into business operations, customers empower their employees to make better-informed decisions helping to increase productivity and drive profitability across the enterprise
Our Software + Services Commitment
OSIsoft delivers real-time enterprise infrastructure Software plus Services designed to help customers achieve significant benefits from the use of real-time information across their entire business.
The Enterprise Agreement program, the core of the Software plus Services model, provides an unlimited license of the PI Infrastructure so that customers can create a “real-time aware” computing environment throughout the organization. The result is the nearly immediate ability to multiply the gains realized through increased productivity, reduced costs and greater efficiencies across plants, throughout the enterprise, and across the value chain.
The Software plus Services offering includes multiple areas of value:
Software:
- Standard OSIsoft PI Infrastructure Software – Unlimited quantities of PI Infrastructure products, unconstrained by location, servers, data streams or seats, etc.
- Managed PI (mPI) Software – Remote assistance to help install, manage and update the standard OSIsoft PI Infrastructure software from a centralized Network Operations Center.
Services:
- Enterprise Program Management – A dedicated project manager is the focal point to help drive the installation and adoption of the infrastructure across the enterprise to achieve business goals.
- Installation Services – OSIsoft installs and upgrades the PI System software in a remote, automated manner whenever possible.
- Technical Support Services – Support Services include 7x24 support access via phone, email and web interaction. In addition, customers receive 7x24 service from a remote Network Operations Center (NOC) to keep the PI Infrastructure operating at a high level of availability and performance.
- Education Services – To achieve rapid rollout of the PI Infrastructure, customers receive access to offsite and onsite classes, CBT and Webinars.
- Value Engineering Advisory Services – Customers gain access to the OSIsoft Center of Excellence (CoE) to assure the best integration of PI into business processes with minimal risk.
This Software+Services approach enables customers to achieve greater value now and over time, by weaving real‑time information throughout the computing infrastructure and delivering the right information to the right people at the right time – so they can analyze, collaborate and act.
To learn more, click here.
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