SAN LEANDRO, California – (February 24, 2011) – OSIsoft, LLC (www.osisoft.com), provider of the PI System and the leader in real-time data infrastructure solutions, today announced the opening of a customer support center in Beijing in conjunction with the launch of its Chinese website (www.osisoft.com/china). The Beijing office is OSIsoft’s second office in China, and the addition of the Beijing Customer Support Center will strengthen OSIsoft’s customer support infrastructure in the Asia Pacific region and further affirm OSIsoft’s commitment to outstanding service.
“In China, we now have an organizational infrastructure that will bring us closer to our customers,” noted Bernard Morneau, president of OSIsoft. “We plan to accelerate the development of a local partner community, one that will benefit users in China by combining local industry and application knowledge with the capabilities of the PI System. OSIsoft has maintained a presence in China for more than 10 years. By localizing our products, hiring local professionals, and opening the Beijing Customer Support Center we have the tools to completely meet the needs of our customers in China.”
With the opening of the Beijing Customer Support Center and launch of the Chinese website, C.S. Lui, vice president of sales – Asia Pacific, also welcomes Dennis Lin to OSIsoft as China country manager.
“In this position, Mr. Lin will have an integral role in the operations of the Beijing Customer Support Center,” said Mr. Lui. Mr. Lin’s previous experience in the IT industry with positions in Business Development, Sales, Marketing, and Project and Operations Management will ensure continued flawless execution for OSIsoft customers in the Asia Pacific region. “With the new Beijing Customer Support Center setup, we are able to offer a comprehensive set of after-sales services to our customers in China, including local language technical support and product training,” said Mr. Lui.
OSIsoft will continue to operate in all of its existing offices on the Asian continent.
About OSIsoft, LLC
OSIsoft (www.osisoft.com) delivers the PI System, the industry standard in enterprise infrastructure, for management of real-time data and events. With installations in 107 countries spanning the globe, the OSIsoft PI System is used in manufacturing, energy, utilities, life sciences, data centers, facilities, and the process industries. This global installed base relies upon the OSIsoft PI System to safeguard data and deliver enterprise-wide visibility into operational, manufacturing and business data. The PI System enables users to manage assets, mitigate risks, comply with regulations, improve processes, drive innovation, make business decisions in real time, and to identify competitive business and market opportunities.
Founded in 1980, OSIsoft, LLC is headquartered in San Leandro, CA, with operations worldwide and is privately held. Learn more about OSIsoft and the PI System at www.osisoft.com.