Users Conference 2006

Today’s global businesses require an IT staff and infrastructure that supports and acts as a transparent service to the revenue generating operations of the business. Global businesses understand the IT infrastructure is necessary to their business, just as a building is necessary to house the business, but they just want the infrastructure to work at minimal cost overhead. Efficient and profitable global businesses want the IT infrastructure to work as an invisible service to support the operations that create revenue. Yet today’s IT infrastructure and staff has become an expensive break-fix cost center, waiting until things break to fix the infrastructure, thereby impacting availability and reliability of revenue generation. Learn how IT practices affect operations and profitability, and how IT can become an adaptable and transparent ‘cost reduction specialist’ service provider to the business. WiredCity will present how utilizing IT Monitor in conjunction with the RtPM Platform will deliver productive collaboration between IT and Operations to ensure continuous improvement and real-time decision support enterprise wide.

Martin Otterson has more than ten years of software industry experience and success. Mr. Otterson is the visionary of WiredCity’s Industrial Data Center. He joined WiredCity after working at Cisco Systems, where he was instrumental in the Cisco Systems acquisition of the Unity product line from ActiveVoice. Mr. Otterson began his career at ActiveVoice, where he provided senior leadership in the Unified Communications marketing and sales strategy, drove strategic partnerships, customer acquisitions, and business development. Mr. Otterson holds a Bachelor of Arts degree in Political Science from Western Washington University.